Privacy Policy

Compass Abroad (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

1. Information We Collect

We collect information you provide directly, including:

Name, email address, and phone number
Real estate search preferences (destination, budget, timeline, purpose)
Financing preferences and prior travel information
Messages and inquiries submitted through our contact form

We also collect technical information automatically, including IP addresses, browser type, pages visited, and referral sources through cookies and analytics tools.

2. Use of Information

We use your information to:

Match you with a qualified local real estate agent in your destination of choice
Send you the free buyer’s guide and related educational content
Respond to inquiries and provide customer support
Send our newsletter and periodic updates (only with your consent)
Improve our website, services, and user experience
Comply with legal obligations

3. CASL Consent

We comply with Canada’s Anti-Spam Legislation (CASL). Commercial electronic messages are only sent to you with your express consent. You may withdraw consent at any time by clicking the unsubscribe link in any email or by contacting us at hello@compassabroad.ca. Transactional messages (such as confirmation of your inquiry) do not require prior consent under CASL.

4. Sharing of Information

We share your contact information and real estate preferences with matched local agents for the purpose of facilitating your property search. We do not sell your information to third parties. We may share information with service providers who assist in our operations (email service, analytics, hosting) under data processing agreements.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. Lead and contact form data is retained for 24 months. You may request deletion of your data at any time by contacting hello@compassabroad.ca.

6. Your Rights

Under PIPEDA, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for non-essential processing
Request deletion of your information
File a complaint with the Office of the Privacy Commissioner of Canada

7. Cookies

We use cookies and similar technologies for analytics, performance measurement, and personalization. Analytics cookies (Google Analytics, Microsoft Clarity) help us understand how visitors use our site. You may disable cookies in your browser settings, though this may affect site functionality.

8. Contact Us

For privacy inquiries or to exercise your rights, contact our Privacy Officer at:
hello@compassabroad.ca